Returns, Exchanges and Warranties | OFF Fly Shop

Returns, Exchanges and Warranties

| in exchange, return, Warranty |

Returns, Exchanges and Warranty Policy:

We want you to be satisfied with your purchase and will endeavor to supply you with the best products to suit your needs. If you are unsure about the return or exchange options for your purchase, please ask us before checking out. We are always happy to answer any questions you have about returns, exchanges or warranties.

Returns are always processed in the original form of payment.

Regular priced items purchased in store, in original condition, in original packaging may be returned or exchanged within 14 days of purchase, except:

  • Flies, leaders, tippet, books, magazines, fishing licenses, bear spray, clearance items, guided trips, deposits and select fly tying materials. Such items are always final sale and are not eligible for return or exchange.
  • Most warrantied items, including but not limited to rods, reels, lines and waders, must be returned by the purchaser directly to the manufacturer to redeem warranty. Items requiring repair or replacement can be sent directly to the manufacturer by the purchaser. In most cases, we can supply you with a copy of your original receipt and warranty information if needed. In some cases, we can help depending on the item or the brand. Should you require warranty service, please call us at 403-278-6331 or Contact Us with your warranty or repair questions.

Qualifying items purchased online and shipped to the purchaser may be shipped back at the purchaser's expense for return. Items will be inspected and a fifteen percent (15%) restocking fee may apply upon return. Damage due to shipping must be reported to us within three (3) days of receipt so that we may file a claim with the carrier. All other conditions of returns and exchanges apply to items purchased online. If you unsure about your online return, please call or email us and we will be happy to help!