Shipping, Return & Cancellation Policies
Shipping:
We offer Free Economy Shipping (7-10 Business Days) with any online purchase over $200 inside Canada (merchandise subtotal is calculated before sales tax and after discount codes or promotions). If you need your items quicker, feel free to reach out to us about priority shipping costs.
We typically pull, package and ship all orders within 24-48hrs, and make every effort to get your order out the door as quickly as possible. If there are any discrepancies or questions about your order we will reach out to you at the email address you provide in your order.
Canadian Domestic Shipping Rates
| Shipping Cost | Purchases |
| FREE | $200 and Over |
| $5* | $0 - $14.99 |
| $20 | $20.00 - $199.99 |
| $30 | Mid Weight Items (5kg - 10kg) |
| $50* | Heavy Weight Items (10kg - 20kg) |
*Larger items including, but not limited to: Coolers, Luggages, Anchors and similarly sized or weighted items may not be eligible for regular shipping. If the order is not eligible we will contact you, or the order will be canceled and refunded to your original payment method.
USA International Shipping Rates
*Larger items including, but not limited to: Coolers, Luggages, and similarly sized or weighted items may not be eligible for international shipping. If the order is not eligible the order will be canceled and refunded to your original payment method.
| Shipping Cost | Purchase Amount |
| $25 CAD* | $1 and Over |
Worldwide International Shipping Rates
We ship to most countries that offer a tracking service for your security and ours. Please contact us if you need further help.
| Shipping Cost | Purchases |
| $50 CAD | $1 and Over (0kg - 0.25kg) |
| $75 CAD* |
|
| $100 CAD* |
|
*Larger items including, but not limited to: Coolers, Luggages, and similarly sized or weighted items may not be eligible for international shipping. If the order is not eligible the order will be canceled and refunded to your original payment method.
Curb-Side & In-store Pickups:
Curbside Pickup is still Available. If you're sick, social distancing or are in a hurry and planning to go fishing, you can place an order online and select "In-Store Pickup" or call in an order that we can pack for your purchase and then place outside your vehicle where you can pick it up without having to come inside the shop.
Steps for Local/In-Store Pickup
- Place order online & select "In-store Pickup" at checkout or Call the shop for the order.
- We'll confirm when your order is ready and send you an email.
- When you arrive at the shop, show your order confirmation email and ID to one of our associates who will have your order ready and waiting for you
Steps For Curbside Pickup
- Place order online & select "In-store Pickup" at checkout or Call the shop for the order.
- We'll confirm when your order is ready.
- Call us when you arrive in the parking lot and someone can bring the order out to you
Returns:
We want your shopping experience to be as smooth as possible. If you decide that your new or unused item is not going to work out, you have up to 30 days to return your purchase.
-All items must be returned in their original condition, including the manufacturer's packaging, tags, documentation and any accessories.
-Customers are responsible for return shipping and insurance.
-Sale Priced Items are Final Sale
If you have any questions, please let us know and we will return your message promptly. Thank you for shopping with Out Fly Fishing Outfitters Fly Shop! We appreciate your patronage!
Cancellation Policy:
All guided trip deposits are non refundable or transferable. Any cancellations within 7 days still require payment in full. Cancellations with more than 8 days notice will result in the deposit being forfeited. We have a very short guide season and guides turn down other trips once they're booked for that day, so last minute cancellations leave them high and dry.