Shipping, Return & Cancellation Policies

Shipping:

*Due to the current COVID situation some orders have experienced mild to severe shipping delays from our carriers that are out of our control. We apologize for this inconvenience*

We offer Free Economy Shipping (7-10 Business Days) with any online purchase over $150 inside Canada (merchandise subtotal is calculated before sales tax and after discount codes or promotions). If you need your items quicker, feel free to reach out to us about priority shipping costs. 

We typically pull, package and ship all orders within 24-48hrs, and make every effort to get your order out the door as quickly as possible.  If there are any discepencies or questions about your order we will reach out to you at the email address you provide in your order.

Canadian Domestic Shipping Rates

Shipping Cost Purchases
FREE $150 and Over
$5 $0 - $19.99
$15 $20.00 - $149.99
$30 Mid Weight Items (5kg - 10kg)
$50 Heavy Weight Items (10kg - 20kg)

USA International Shipping Rates

*Due to the current COVID situation some orders have experienced mild to severe shipping delays from our carriers that are out of our control. We apologize for this inconvenience*

Shipping Cost Purchase Amount
$20 CAD $1 and Over

Worldwide International Shipping Rates

We ship to most countries that offer a tracking service for your security and ours.  Please contact us if you need further help.

*Due to the current COVID situation some orders have experienced mild to severe shipping delays from our carriers that are out of our control. We apologize for this inconvenience*

Shipping Cost Purchases
$50 CAD $1 and Over (0kg - 0.25kg)
$75 CAD
$1 and Over (0.26kg - 0.99kg)
$100 CAD
$1 and Over (1.0kg +)

***Larger items including, but not limited to: Coolers, Luggages, and similarly sized or weighted items may not be eligible for international shipping. If the order is not eligible the order with be canceled and refunded to your original payment method. 

 

Returns:

We want your shopping experience to be as smooth as possible. If you decide that your new or unused item is not going to work out, you have up to 30 days to return your purchase.

-All items must be returned in their original condition, including the manufacturer's packaging, tags, documentation and any accessories.

-Customers are responsible for return shipping and insurance.

If you have any questions, please let us know and we will return your message promptly. Thank you for shopping with Out Fly Fishing Outfitters Fly Shop! We appreciate your patronage!

 

Cancellation Policy:

All guided trip deposits are non refundable or transferable.  Any cancellations within 7 days still require payment in full.  Cancellations with more than 8 days notice will result in the deposit being forfeited. We have a very short guide season and guides turn down other trips once they're booked for that day, so last minute cancellations leave them high and dry.